Would you like to return your received goods to us? No problem!
Simply report your return to support@moovi.de with us.

We need the following information from you:

• Order number (five digits)
• Your address
• Reason for return

Please state in the subject line that this is a return.
Our returns address is as follows:

Köster & Hapke Forwarding
Kaufmann/Moovi
Wohlenbergstrasse 25
30179 Hanover

Attention: We do not accept returns to other addresses.

Cancellation policy & cancellation form for consumers

Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed activities:

A. Cancellation policy

Right to cancel

You have the right to withdraw within fourteen days without giving a reason this contract. The withdrawal period is fourteen days from the date, who have taken the final goods in possession to buy or indicated by you third party other than the carrier or has.

In order to exercise your right of withdrawal, you must send us Kaufmann Sortimentsgroßhandel GmbH, Jägerstr. 15a, 30167 Hannover, Phone: +0511 725840 XNUMX, Email: support@moovi.de a clear declaration (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than XNUMX days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General information

1) Please avoid damaging or contaminating the product. Please return the product to us in its original packaging, including all accessories and packaging components. If you no longer have the original packaging, please contact our support team.

2) Please do not return the goods to us freight collect.

3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
Please note our changed return address. If you have any questions, please contact our support team.

– To Kaufmann Sortimentsgroßhandel GmbH, Jägerstr. 15a
30167 Hanover, telephone: 0511-725840, email: support@moovi.de
- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the customer(s)
- Address of the customer(s)
- Signature of the customer(s) (only in the case of a notification on paper)
- Date
-------------
(*) Delete where not applicable.

Exclusion or premature termination of the right of revocation
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.