FAQ

Our Moovi e-scooter folds quickly and compactly. The design of the patented folding mechanism therefore requires a certain amount of play. However, this play has nothing to do with instability or safety defects; our folding mechanism has been tested under the most extreme conditions and is very safe.
Please check: The hex screws on the underside of your Moovi must be adjusted so that the red border of the "Push" button is visible. Only then is the Moovi fully engaged! Adjust it by feel so that the play is as minimal as possible.

No! You don't have to worry about the cargo system tipping forward while riding. The attachment supports the weight 5 cm in front of the axle. At the back, the footboard acts as a counterbalance at a distance of 50 cm – with ten times the leverage!

Braking correctly with an e-scooter is very simple. The main brake on the Moovi is the electronic brake in the motor on the rear wheel. The front drum brake provides additional safety as a supplementary brake. The system is complemented by a rear coaster brake – together, all three ensure a safe braking experience.

E-scooters with road approval may be ridden on cycle paths and cycle lanes. If these are not available, you may use the roadway. Sidewalks are off-limits!

Factors such as a proactive riding style, good terrain conditions (e.g., gentle inclines and flat, asphalted surfaces), body weight, and outside temperature can have varying effects on your Moovi's performance. Although your Moovi may not currently be delivering the desired maximum performance, it is likely to be in order. It's possible that your Moovi is incorrectly configured, which can be fixed by adjusting the "P8" parameter setting: To access the menu, hold both buttons on the display for approx. 3 seconds. Once in the menu, briefly hold the upper button until P8 appears. A number will appear here, which should be set to 100. To exit the menu again, hold both buttons together for 3 seconds.

The Moovi uses high-quality brand components such as Samsung batteries. Additionally, it features a unique, patented transport system. Quality, safety, and modular expandability justify the price.

A subsequent conversion is unfortunately not possible – for several legal and technical reasons: For the new, road-legal models, we had to officially register as a vehicle manufacturer. The approval required extensive tests and structural adjustments, including the correct mounting of the license plate, the installation of an additional brake, and the replacement of reflectors with certified cat's eyes. In addition, each scooter must be sealed: As a vehicle manufacturer, we must ensure that the Moovi is secure against manipulation.
These requirements cannot be technically applied retrospectively to an existing, unregistered model – a retrofit to StVO (German Road Traffic Regulations) conformity is therefore excluded.

Since sustainability is important to us, we offer customers who have already opted for an earlier Moovi model the option to send us their old scooter. The submitted scooters are overhauled and donated to charitable organizations or professionally recycled and reused by our technical support.

That's annoying, but it can happen that the license plate holder breaks off. For this, we have our spare parts, where you will find our license plate holder, which you can order directly. This will quickly get your Moovi back in working order. If you prefer our technical support to carry out the replacement, you can send in your scooter and we will take care of it. Please contact support@moovi.de

330 watts is absolutely sufficient for urban use. The motor is optimized for efficiency and offers enough power for inclines up to 15%.

By default, your Moovi comes with a special Honeycomb rear tire. This tire, equipped with air chambers, promises a particularly smooth ride, as the air holes in the tire cushion every bump like honeycomb. Above a total weight of 110 kg, the running properties of the Honeycomb tire become slightly worse as it no longer sits optimally. This can reduce the range. Therefore, we recommend the solid rubber tire for people weighing 100 kg or more, as it has better rolling properties under stress.

Yes! Even though the Samsung Li-Ion battery is permanently installed, you can easily remove and replace it. This way, you can carry a spare battery if needed and double your range.

Optimal coordination of the motor, battery, and energy management is crucial for the efficiency of an e-scooter. When developing the Moovi, we therefore deliberately asked ourselves what goal really makes sense under the given legal and usage-related specifications.

95% of all scooter users never ride further than 10 kilometers at a time. A significantly heavier battery for 60 kilometers of range would therefore unnecessarily consume weight, costs, and resources. The Moovi is specifically designed for micro-movement – the so-called "last mile". It is small and light and can therefore be easily taken on buses and trains, which is particularly important for commuters who travel a few kilometers to the train station and from there to their workplace.

Basically, the climbing ability depends on the rider's weight, the battery's charge level, the outside temperature, and road conditions. As a rule of thumb, you can expect inclines of up to approx. 15%.

The most common reason for the steering column not engaging correctly is overly tightened locking screws on the underside of the Moovi. You adjust the mobility of the steering column using the two hex screws on the underside. If you notice too much play in the steering column, tighten the screw a little. Important: Only tighten the screws enough so that the red border of the "Push" button remains visible when unfolded. Only then is the Moovi properly engaged and ready to ride. The folding mechanism has been tested under extreme conditions and cannot unintentionally fold when correctly engaged.

No, our cargo system and its universal mount have so far only been specifically developed for our Moovi e-scooter.

To deliver optimal performance and range, the Moovi must be charged to 42 volts. Only then is the battery fully charged and the indicator displays correctly.

The sleeve must be pried open with a tool. Underneath this sleeve is a small screw that is causing the blockage. The screw needs to be turned in a little, a half to a full turn at most. The screw serves to stabilize the sleeve; if it is turned in too far, the handle will have too much play. If you cannot solve the problem yourself, please contact our support at support@moovi.de

No, there is no helmet requirement for e-scooters with road approval. But of course, you are safer with a helmet – we recommend it!

We still recommend always wearing a helmet. A helmet protects in the event of a fall or accident and significantly increases your safety in road traffic.

When purchasing a Moovi in our online shop, you have the option to take out insurance directly with our insurance partner for 29 Euros – so you don't have to worry about anything else!
Should you decide to insure the scooter yourself or if you buy a refurbished Moovi, almost all major insurance companies now offer suitable insurance for e-scooters.

We still recommend always wearing a helmet. A helmet protects in the event of a fall or accident and significantly increases your safety in road traffic.

Yes, in most cases, you can take your folded Moovi on public transport. When folded, it is considered luggage.

The exact regulations may vary depending on the transport association. It is best to check with your local transport association for the specific regulations.

For e-scooters with road approval, you need liability insurance. You can get this from all common insurance companies. The costs are approx. €20–60 per year.

All spare parts are available in our spare parts category. From tires to brake levers to batteries.