Warranty & Repair

Our products undergo extensive quality control before shipping. However, should a defect occur due to a manufacturing error, these products are covered by our one-year warranty or the two-year statutory warranty.

Warranty conditions:

The manufacturer, Kaufmann Sortimentsgroßhandel GmbH, provides a 1-year warranty on the product advertised with this warranty promise. The warranty period begins on the invoice date. The manufacturer's warranty is valid only within the Federal Republic of Germany. Should material or manufacturing defects occur in the goods you purchased during this period, the manufacturer, as the warrantor, will provide one of the following services at its discretion:

• Free repair of the goods or
• Free exchange of the goods for an equivalent item

The guarantor may refuse the type of subsequent performance chosen by the buyer – such as the delivery of new goods – if it causes disproportionate costs compared to the other type – repair.

In case of warranty claim, please contact the guarantor:

Kaufmann Assortment Wholesale GmbH 

Jägerstr. 15a 

30167 Hanover

Tel.: +49 511 725 84-100

Email: support@moovi.de

You are also welcome to use our contact form.

Warranty claims are excluded in the event of damage to the goods caused by:

• Normal wear and tear
• Improper or abusive treatment
• Failure to observe any safety precautions
• Use of the product for other purposes, such as high risk performance
• Use of violence (e.g. beatings)
• Traffic accidents or other collision damage
• Seals are damaged
• Attempts to repair on your own
• Environmental influences (heat, humidity, etc.)

To claim under the warranty, you must first register the warranty claim via our contact form or by email to support@moovi.de and allow the warranty provider to inspect the product (e.g., by sending it in). Please ensure that the product is securely packaged to prevent damage during transport. Therefore, we require shipping in the original box or a box provided by us. When registering the warranty claim, you must submit a copy of the invoice so the warranty provider can verify that the warranty period has expired. Without a copy of the invoice, the warranty provider may reject the claim. Furthermore, you must provide the name and address of the seller if this information is not included on the invoice. A different serial number may also result in the warranty claim being rejected.

In the case of justified warranty claims, the warranty processing will always be carried out freight-free for you, i.e. the guarantor will reimburse any shipping costs for the outward shipment.

If our technical team determines that the warranty does not apply due to one of the above-mentioned reasons, we will have to charge you €50 (including 19% VAT) for the inspection and return shipping costs.

Of course, our technical team can give you a quote for repairing your device.

Important note : This manufacturer's warranty does not limit your statutory rights in the event of defects, and you can exercise these rights free of charge. Any existing statutory warranty rights against us remain unaffected by this warranty promise. This manufacturer's warranty promise therefore does not infringe your statutory rights, but rather expands your legal position.

Should the purchased item be defective, you can always contact us under the statutory warranty, regardless of whether a warranty claim exists or the warranty is being invoked. +49 511 725 84-100