FAQ - Frequently asked questions
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Here are some of the most frequently asked questions - and their answers.
Your first ride
Your first ride Switch on the Moovi. To do this, press and hold the top power button for approx. 2 seconds (To switch off
Prepare your Moovi
Prepare your Moovi The front light is attached to the handlebar with a cable tie. Mount it on the handlebar with the enclosed multitool.
The sleeve or hinge on the handlebar is stuck and can no longer be moved, how can I repair this?
The sleeve or hinge on the handlebar is stuck and can no longer be moved, how can I repair this?
The handlebar seems unstable, is it adjusted correctly?
The handlebar seems unstable, is it adjusted correctly? Our Moovi e-scooter can be folded quickly and compactly, the design of the patented
The rules of the game
The rules of the game In addition to the manual, you will also find a declaration of confirmation and the data confirmation for the KBA in the box. Keep all documents
You and your Moovi
You and your Moovi Our most important goal is that you reach your destination safely, happily and, above all, with fun.
I have problems with the battery indicator, how can I fix this?
I have problems with the battery indicator, how can I fix this? In order to provide the optimum performance and range, you must
Is it possible to retrofit the "old" Moovi without road approval so that it is road-legal?
Is it possible to retrofit the "old" Moovi without road approval so that it is road-legal? Unfortunately it is not possible due to several factors
My Moovi won't open or lock into place?
My Moovi won't fold up or lock into place? The most common causes for the steering column not engaging are
My number plate holder has broken off, how do I get a replacement?
My number plate holder has broken off, how do I get a replacement? It's annoying, but it can happen that the licence plate holder has broken off.
Brake correctly
Braking properly with the Moovi Scooter The main brake is the recuperation brake. It is operated with the left thumb. This motor brake leads to a
Differences between the Moovi Mini and the Moovi Pro?
Differences between the Moovi Mini and the Moovi Pro? The Moovi Mini is the more compact model with the smaller pack size
Why doesn't my new Moovi drive the specified 20 km/h?
Why doesn't my new Moovi drive the stated 20 km/h? Factors such as an anticipatory driving style, a good condition of the
How can the battery be replaced?
How can the battery be replaced? The battery in your Moovi is permanently installed and waterproof. If the battery should ever
How do I insure my Moovi?
How do I insure my Moovi? When you buy a new Moovi Mini or Pro model in our Online Shop, you will have
Where am I allowed to ride my Moovi e-scooter in road traffic?
Where can I ride my Moovi e-scooter in road traffic? You are allowed to ride in road traffic where bicycles are also on the road.