Frequently asked questions
Here are some of the most frequently asked questions - and their answers.
The handlebar looks unstable
Our Moovi e-scooter can be folded quickly and compactly, the design of the patented folding mechanism therefore requires a certain amount of play. This play
Does the load system tilt forward?
No! You don't have to worry about the load system tipping forward while riding. The attachment takes in front 5
How do I brake correctly?
As the main brake, the recuperation brake is operated at the front of the handlebar with the left thumb. This engine brake leads during the braking process of a
Where can I ride my e-scooter?
In road traffic, you may ride where bicycles are also on the road. This means: if there is a bike path, you use it,
You and your Moovi
Retrofit old Moovi without road approval
It is unfortunately not possible to retrofit the Moovi due to several factors. We had to deal with the new road-legal model explicitly
Your first ride
Switch on the Moovi. To do so, press and hold the upper power button for approx. 2 seconds (To switch off the Moovi, do the following
Prepare your Moovi
The front light is attached to the handlebar with a cable tie. Mount it with the enclosed multitool on the holder provided.
Which rear tire should I choose?
As standard, you get your Moovi with a special Honeycomb rear tire. This tire, equipped with air chambers, promises a particularly smooth ride,
Why is the Moovi more expensive than other e-scooters?
The fact that the Moovi is a bit more expensive than some other models is due to our high-quality development and production. The Moovi is
Around the technology
The hinge on the handlebar hooks tightly
The sleeve or hinge on the handlebar is stuck, how can I fix it? The sleeve must be removed with the help of a tool.
Is the battery replaceable?
The battery in your Moovi is permanently installed and waterproof. If the battery should ever need to be replaced, you can
License plate holder is broken off
This is annoying, but it can happen that the license plate holder breaks off. So that your Moovi is quickly ready for use again,
Steering column does not engage
The most common cause of the steering column not engaging is that the locking screws on the underside of the Moovi are tightened too hard.
Moovi doesn't go 20 km/h?
Factors such as a forward-looking driving style, a good condition of the terrain to be travelled on, such as low gradients and level,
Does the load system also fit other e-scooters?
No, our load system and its universal mount have so far only been developed specifically for our Moovi e-scooter.
Problems with the battery indicator
In order to provide the optimum performance and range, the Moovi must be charged to 42 volts, only then is the
Is the engine power sufficient?
Why is the motor power lower than that of other e-scooters? Is it sufficient? In terms of efficiency, an optimal
What gradient does the Moovi manage?
Basically, the climbing ability depends on the weight of the rider:inside, the charge level of the battery, the outside temperature and road conditions. As a rule of thumb
Is it compulsory to wear a helmet on the Moovi e-scooter?
No, helmets are not compulsory for road-legal e-scooters either, but you are of course safer on the road with a helmet. That is why we have
Can I take my Moovi with me on the train?
Of course, your Moovi can be transported on public transport! Since the Moovi e-scooter super easy, fast and above all
How do I insure my Moovi?
When you buy a Moovis in our online store you have the possibility to buy an insurance for 29 Euro directly from our insurance partner.