FAQ - Frequently asked questions

Is it compulsory to wear a helmet on the Moovi e-scooter? No, there is also no helmet obligation for e-scooters with road approval, but with a helmet you are

Your first ride Switch on the Moovi. To do this, press and hold the top power button for approx. 2 seconds (To switch off

Prepare your Moovi The front light is attached to the handlebar with a cable tie. Mount it on the handlebar with the enclosed multitool.

The sleeve or hinge on the handlebar is stuck and can no longer be moved, how can I repair this?

The handlebar seems unstable, is it adjusted correctly? Our Moovi e-scooter can be folded quickly and compactly, the design of the patented

The rules of the game In addition to the manual, you will also find a declaration of confirmation and the data confirmation for the KBA in the box. Keep all documents

You and your Moovi Our most important goal is that you reach your destination safely, happily and, above all, with fun.

I have problems with the battery indicator, how can I fix this? In order to provide the optimum performance and range, you must

Is it possible to retrofit the "old" Moovi without road approval so that it is road-legal? Unfortunately it is not possible due to several factors

My Moovi won't fold up or lock into place? The most common causes for the steering column not engaging are

My number plate holder has broken off, how do I get a replacement? It's annoying, but it can happen that the licence plate holder has broken off.

Braking properly with the Moovi Scooter The main brake is the recuperation brake. It is operated with the left thumb. This motor brake leads to a

Differences between the Moovi Mini and the Moovi Pro? The Moovi Mini is the more compact model with the smaller pack size

Why doesn't my new Moovi drive the stated 20 km/h? Factors such as an anticipatory driving style, a good condition of the

How can the battery be replaced? The battery in your Moovi is permanently installed and waterproof. If the battery should ever

How do I insure my Moovi? When you buy a new Moovi Mini or Pro model in our Online Shop, you will have

Where can I ride my Moovi e-scooter in road traffic? You are allowed to ride in road traffic where bicycles are also on the road.